Alternative, EMO, Gothic Clothing and Accessories

Delivery Options

All items are delivered by Royal Mail post in the UK and by International Airmail for other regions, unless specifically stated otherwise.

Delivery is Free of Charge within the U.K. on all orders for Standard Delivery by 2nd Class Post.

If you prefer the faster 1st Class Post in the U.K. this will not exceed £ 5.00* per consignment.

* When you go to the final checkout the actual cost of delivery against your order will be shown.

You can request a ‘Signed for Delivery within the UK’ at an additional cost of £ 1.00.

An express ‘Next Day Delivery’ (Saturdays are not guaranteed) within the U.K. is also available with the 1st Class Post Service at an additional cost of £ 5.00 to the basic charge shown at the checkout.

For all overseas orders the standard cost of delivery is quoted at the final checkout. Should there be any additional cost or information needed, we will contact you before processing the order.

Should you have any queries about delivery please phone or email.

Tel: 01604 620073 or email at sales@chaoticclothing.co.uk.

Despatch

We endeavour to despatch all orders on the same day except on weekends or bank holidays if received by 12 noon. Products listed on our site are normally in stock, but should an item not be available we will notify you when we can deliver or give you the option to cancel. You will not be charged for any item until it has been despatched.

Returns

Should you not be happy with a product for whatever reason we offer a full refund or exchange providing we are advised by email and that it is returned by post within 7 days of the despatch date in the same unused original condition and packaging complete with all tags as received.

If the goods are damaged, faulty or incorrect on receipt from us we will exchange or replace free of charge including the cost of your return and our redelivery.

For all other returns we will not refund any costs for the return or for the delivery charge and any new delivery will also be charged.

We recommend that you obtain proof of postage, registered or signed delivery for your return that should include all your details, name, invoice number, reason for return and whether you require an exchange or refund. If you want an exchange please remember to tell us your new requirements such as item, colour and size.

This should be sent to CHAOTIC CLOTHING, 57 Gold Street, Northampton, NN1 1RA

Would overseas customers please contact us before making a return.